Privacy policy
How Total Managed Care collects, uses, stores and protects your personal information.
Last updated September 2026
Total Managed Care Pty Ltd (ABN 11 663 215 692) respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our obligations as a registered NDIS provider.
What we collect
We only collect information we need to respond to you and provide support. This may include:
- names, phone numbers, email addresses and suburbs
- details about the support you or a participant would like, and how the NDIS plan is managed
- information you choose to share so we can support someone safely, such as access needs or communication preferences
- for referrals, the referrer's name, role and organisation
Some of this may be sensitive information, such as information about disability or support needs. We only collect it with consent, and only when it's needed to provide our services.
How we collect it
We collect information when you call or email us, fill in our enquiry or referral forms, or when someone refers a participant to us with their agreement. Where practical, we collect information directly from the person it's about.
How we use it
- to respond to your enquiry or referral and call you back
- to plan, deliver and review supports, and prepare service agreements
- to invoice self-managed participants or plan managers
- to meet our legal, NDIS and quality and safeguarding obligations
We don't sell your information, and we don't use it for marketing without your permission.
Who we share it with
We only share information when it's needed to provide support, when you've agreed, or when the law requires it. This may include your plan manager or support coordinator, the NDIS Quality and Safeguards Commission, or other services with your consent.
We use trusted service providers to run our website and send emails from our forms. These providers may store data on servers outside Australia. We take reasonable steps to make sure they protect your information.
Keeping it safe
We store information securely, limit access to staff who need it, and keep records only for as long as we need them or as required by law.
Seeing or correcting your information
You can ask to see the information we hold about you, or ask us to correct it. Contact us and we'll respond within a reasonable time.
Questions or concerns
If you have a question or a concern about privacy, please contact us first:
Total Managed Care
Phone 0450 908 610
Email admin@totalmanagedcare.com.au
If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.