Registered NDIS provider, servicing all of MelbourneRegistered NDIS provider, all of Melbourne
0450 908 610
Make an enquiryRefer someoneCall 0450 908 610

Feedback and complaints

We want to hear what we're doing well and where we can do better. Giving feedback or making a complaint will never affect your support.

How to give feedback or make a complaint

You can contact us in whatever way suits you. Someone else, such as a family member, friend, advocate or support coordinator, can also contact us for you.

Phone 0450 908 610 (Monday to Friday, 8 am to 5 pm)
Email admin@totalmanagedcare.com.au
Or tell your support worker, and they'll pass it on.

What happens next

  1. We acknowledge it. We'll let you know we've received your feedback or complaint.
  2. We look into it. We'll talk with you to understand what happened and what you'd like to see happen.
  3. We let you know the outcome. We'll explain what we found and what we'll do about it.
  4. We learn from it. We use feedback to improve our services.

We'll treat your feedback fairly and confidentially.

If you're not satisfied

If you're not happy with how we've handled your complaint, or you don't feel comfortable raising it with us, you can contact the NDIS Quality and Safeguards Commission:

Phone 1800 035 544 (free call from landlines)
Website ndiscommission.gov.au

Need help to make a complaint?

You can ask a family member, friend or advocate to help you. If you need an interpreter, call the Translating and Interpreting Service on 131 450. If you're deaf or have a hearing or speech impairment, you can use the National Relay Service.